Packing & Delivery
1). Payment Terms: T/T, Paypal
2). Shipping: Prompt delivery by UPS, EMS, DHL, TNT, FedEx, or by
air.
3). Delivery time: 7-10 days for sample, 3-4 weeks for mass
production goods.
4). Packaging Details: Packed in anti-static bags with foam box to
ensure safety in transportation
5). Delivery Details: 1 to 30 days. The delivery fee is up to the
weight and volume of the products.
Technical Service
If you have technical problem with the product you received from
us, please contact us online or by email
Remote help service: If your problem needs to be solved by remote
help by our engineer, please download the teamviewer software,
install it on your computer, then give us ID and password for
remote help.
Sample Policy
Contact us for information regarding our sample policy
Product replacement and warranty
If you have any prodcut quality problem, you can send it back to us
with the original condition,we will repair or exchange new one for
you.
If you have any using problem of the products which buy from
Qihang, please feedback to us first, and we will discuss the issue
with you. Via our technical support, we can dig out your using
problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do
not get your item for a long time, please contact our customer
service timely. We will deal with this ASAP. Please do not deal
with it all by yourself, we want you communicate with us. Usually,
we will provide tracking number and tracking link timely. If
products get lost on the way and we get confirm from couriers, we
will arrange redelivery for your products. If you want ship it
through express, then you need to pay express shipping fee.
FAQ
Q. What's your payment term?
A. We have T/T ,L/C,West Union,etc.
Q: Does your product have any warranty?
A: Yes, we offer 12 months warranty for our products. Damage due to
misuse, ill treatment and unauthorized modifications and repairs
are not covered by our warranty.
Q: What's your payment method?
A: We usually accept the payment methods include T/T, D/P, Western
Union and Paypal. 30% deposit in advance and balance before
shipping upon the payment amount.
Q: What's your shipping method?
A: We provide comprehensive shipping methods.Display
For small quantity orders we ship by UPS Air-Express,or
DHL/FEDEX/TNT/EMS Express service, it is safe and fast.
For large quantity orders we ship by buyer's cargo agent in China,
we can also ship by Air transportation or sea transportation.
