Serive
1. Free repair within one year after the shipment of products from
us.
2. Replacement within 30 days after the shipment of products from
us due to products' problems.
3. We can print your logo and stick your model No. on the cameras.
4. We have long cooperation with many shipping companies and our
export volume is large. The shipping companies can offer us good
discounts.
5. Professional technician supports. We have a good after-sales
service team. They can solve your problems in time.
6.All goods will be inspected and tested by our engineers and QC/QA
before packing and shipment.
7.Customers satisfactory is most important to us.If you have any
problem or questions regarding our transaction.Please contact us by
Email or online. It will be responded within 24 hours.
8.Products pictures only for your reference. please kindly refer to
the specification. we can provide the products basic on the
specification. or you can offer your own specification or drawing ,
we can customize all kinds of LCD displays for you. thanks for your
kind support always.
Product replacement and warranty
If you have any using problem of the products which buy from
Qihang, please feedback to us first, and we will discuss the issue
with you. Via our technical support, we can dig out your using
problem via our technical support in most of cases.
If you have any prodcut quality problem, you can send it back to us
with the original condition,we will repair or exchange new one for
you.
Lost Products: If products get lost in delivery, or you still do
not get your item for a long time, please contact our customer
service timely. We will deal with this ASAP. Please do not deal
with it all by yourself, we want you communicate with us. Usually,
we will provide tracking number and tracking link timely. If
products get lost on the way and we get confirm from couriers, we
will arrange redelivery for your products. If you want ship it
through express, then you need to pay express shipping fee.
Packaging & Delivery
Lead Time
| Quantity(Pieces) | 1 - 7 | 8 - 100 | >100 |
| Est. Time(days) | 7 | 15 | To be negotiated |
Shenzhen Qihang Electronic Technology Co., Ltd. is a professional
manufacturer, researcher and designer of Industrial Projected
Capacitive Touch Panel / Screen, which has been certificated by
ISO9001:2015, Reach RoHs and ISO14001. Our major product range
includes Glass + Glass, Glass + Film, Glass + film + film, full
lamination, 3D touch screen and large size touch screen. We have
hundreds of dust-free work shop1000 square meters and thousands of
dust-free plant 2200 square meters. Meanwhile we use the advanced
equipments from Japan and Taiwan to secure the Best Quality for our
clients.
Contact us for information regarding our sample policy
A series of process-oriented reliability tests will be conducted
before produc the launch of all serial port screen: high and low
temperature, ESD, group pulse, radiation, touch life and other
tests to ensure product quality.
1. Q: How can I get the samples?
Re:: Send inquiry → Offer quotation →Confirm quotation & pay
tooling charge → Provide drawing → confirm drawing → make tooling &
samples → Samples finished → Delivery via freight or sea collect
2. Q: How long can I expect to get the sample?
Re::Contact with drawing: 2-3 days Sample time: 10-15 business days
3. Q:Will you offer free sample?
Re:: Yes, we usually provide 5-8pcs free samples, you just need to
pay the tooling charge.
4. Q:How long is the warranty period?
Re:Usually 1 year without damaged by people actions.It depends on
different products.
5. Q: Is customization available?
Re: Yes, we have strong R&D team for ele, mechanical,
customization is welcomed.
6. Q: Are you manufactory or trade company?
Re:We are professional manufactory, which specializes in TN, HTN,
FSTN, STN, VA monochrome LCD, LED backlights, LCD modules more than
8 years in Shenzhen, China ! Our advanced full set equipments make
sure good quality and competitive price!
7. Q: Can you design the lcd in acccordance with our demand?
Re:Sure.We will give you the best tooling charge.
8. Q:How to place orders?
Re:If you confirm samples ok, Please send us your purchase order by
Email or Fax, then we will send you an Invoice for deposit payment.
We need to know the following information of your order.
1)Product information-Quantity, part number
2)Delivery time required.
3)Shipping information-Company name, Street address, Phone & Fax
number, Destination sea port.
4)Forwarder's contact details if you have any in China.
