Packing & Delivery
1). Payment Terms: T/T, Paypal
2). Shipping: Prompt delivery by UPS, EMS, DHL, TNT, FedEx, or by
air.
3). Delivery time: 7-10 days for sample, 3-4 weeks for mass
production goods.
4). Packaging Details: Packed in anti-static bags with foam box to
ensure safety in transportation
5). Delivery Details: 1 to 30 days. The delivery fee is up to the
weight and volume of the products.
Technical Service
If you have technical problem with the product you received from
us, please contact us online or by email
Remote help service: If your problem needs to be solved by remote
help by our engineer, please download the teamviewer software,
install it on your computer, then give us ID and password for
remote help.
Sample Policy
Contact us for information regarding our sample policy
Product replacement and warranty
If you have any prodcut quality problem, you can send it back to us
with the original condition,we will repair or exchange new one for
you.
If you have any using problem of the products which buy from
Qihang, please feedback to us first, and we will discuss the issue
with you. Via our technical support, we can dig out your using
problem via our technical support in most of cases.
Lost Products: If products get lost in delivery, or you still do
not get your item for a long time, please contact our customer
service timely. We will deal with this ASAP. Please do not deal
with it all by yourself, we want you communicate with us. Usually,
we will provide tracking number and tracking link timely. If
products get lost on the way and we get confirm from couriers, we
will arrange redelivery for your products. If you want ship it
through express, then you need to pay express shipping fee.
FAQ
Q1: How many years for warranty can you provide?
A1: Normally 1 year. Can be longer but price should be modified.
Q2: How long can I get reply?
A2: Within 24 hours. Chinese working time 9:00-18:00 Monday-Friday
online service to help you solve problems.Also reply by phone is
possible at night time and weekends.
Q3: What shall we do if we find any item missing or defective after
receiving the goods?
A3: Please contact us ASAP, we will check it and offer the best
solution according to the situation.
Q4: Is it possible to customize the LCD modules?
A4: Yes you could let us know the concrete requirements then we
will design and confirm with you.
Q5: Is it possible we appoint the delivery agent?
A5: Yes. Except the couriers we mentioned, we could use others as
your requirement.
Q6:Products are in stock? How long can you deliver?
A:Our inventory is mainly semi finished products and raw materials
and a small amount of finished goods. Small batch delivery needs
2-3 week, mass delivery takes 3-4 weeks.
