1. Q: Are you a factory or a trading company?
A: We are an experienced manufacturer dedicated to designing and
producing warehouse storage systems. For over 15 years, we have
supplied pallet racking, shelving solutions, and display fixtures
to customers worldwide. 2. Q: Where is your company located?
A: Our manufacturing plant is located in Nanjing, China, with
convenient access to major seaports for international shipments. 3. Q: How long is your production lead time?
A: In most cases, orders are ready within 20 working days. The final
production schedule depends on factors such as order quantity,
product specifications, and customization requirements. 4. Q: Which Incoterms do you support?
A: EXW and FOB are our standard quotation terms. We can also provide
pricing under CIF, CFR, DDP, or other trade terms according to your
shipping requirements. 5. Q: Do you accept OEM or customized orders?
A: Yes. We specialize in custom manufacturing and can produce racking
systems based on your drawings, warehouse layout, load capacity,
dimensions, or other project requirements. 6. Q: What materials are available for your products?
A: Steel is the primary material used in our storage systems for
maximum strength and durability. For display applications, we can
also combine materials such as wood, acrylic, tempered glass, or
aluminum alloy to meet different design preferences. 7. Q: What is the difference between a starter bay and an extension
bay?
A: A starter bay is a complete unit equipped with two upright frames,
while an extension bay shares one upright with the previous bay and
includes only one additional frame. This design helps reduce costs
when expanding a continuous racking system. For example, a 10-bay
installation consists of one starter bay and nine extension bays. 8. Q: How do you package your products?
A: To ensure safe transportation, all components are packed in
knock-down form. Steel parts are protected with PE film or bubble
wrap before being packed into durable export cartons. Wooden
crates, plywood cases, and other customized packaging options are
available if requested.
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