Multiple Service and Multiple Operators Wireless Bank/Hospital
waiting area qms queuing management system
Queue Management System
What is this?
First of all a solution, with which the efficiency, the quality and
sales productivity of a Customer Service can be increased. Secondly
is an IT system with hardware and software components, which
consists of the following elements:
Ticket dispenser terminal
Central display
Counter display and staff terminal
QMS software
How does it work?
The customer who enters the Customer Service will select a service
on the ticket dispenser terminal, then with the printed ticket will
sit down in the customer waiting area. During the waiting, the
customer can follow the calling of the ticket numbers on a central
display, which in the same time, can play even commercials.
What benefits will bring to you?
Increased customer satisfaction
Reduced stress level and number of conflicts Increased sales and
cross-sales
Increased staff motivation Increased customer loyalty
Increased revenue and cost effectivenessReduced waiting times
Reduced administration times
Increased number of daily transactions Increased staff efficiency
Technical Parameter Of Queue Management System Accessories
Queuing System Ticket Machine
| Cabinet | All in one cold steel cabinet |
| LCD Display | 17” LCD Display with resolution of 1280*1024 |
| Touch Screen | 17” IR Touch Screen |
| Thermal Printer | 80mm Thermal Printer with auto cutter |
| PC Configuration | CPU: Intel 2.41Ghz 4G DDR3 64G SSD 6 USB port Windows Operation System installed |
| Speaker | Inbuilt amplifier and 2 speakers |
| Power Supply | 110V-240V |
Queue Management System | 1.Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and
you can add logo or some other information on the ticket, like
time, waiting people, the information can be editable |
Counter Staff Calling Terminal
| Press Button | 21 multiple function button |
| LCD Display | 8 digits lcd display,5 digits showing the queue number of the
called customer,3 digits display for number of customer waiting . |
| Power Supply | 5V |
| Communication | Wired or Wireless |
| Multiple function Button | “Call”, “Recall”, “Transfer””Store queue and callback” ”Service
Time Reminder” “Clear” and etc. |
Counter LED Display
| Specifications for LED Counter Display: |
8 Digits RED/Double Color LED Counter Display
4 digits display ticket number & 2 digits display for counter
number,with Arrow for direction to the counter number
The display format can be customized
110V-240 V Power Supply
Wired or Wireless available
|
Multimedia Information Player Box connect with Central LCD Display
| Specifications for Player Box : |
* CPU: Dual Core 2.4GHZ Memory 2G, SSD 32G * OS: windows
|
*Inbuilt Multimedia and Queue Number Software,can split the screen
to many zones,one side can play the advertising video,another side
can play the queue information,at the bottom side can display the
running text. by using the player box, make the queue number
showing on the LCD screen
|
Customer Feedback Terminal Intergated in Queue Management System
(Optiona)
| Specifications for Customer Feedback Terminal: |
*Services evaluation with four-button and USB port *In-built speaker, can broadcast the voice, such as "Welcome",
"Please comment for service", "Thank you" *With 4 Star Level to show staff work ability&attitude *Statistic report available and can send the data to the server,
convenience for administer monitor and checking,and can export to
Excel and can print it out
|
Queue Management System Software
| Unicode Queue Management Software |
| Item | Function |
| 1. control software | signal communication center |
| 2. management software | customaries set up the queue system |
| 3. ticket dispenser panel | take a queue number ticket |
| 4. Reports of the queue system | give out enough useful reports |
