1. Q: Are you a factory or trading company?
A: We operate as a direct manufacturer with over 15 years of
specialized experience in producing warehouse racking systems and
various types of display stands. 2. Q: Where is your factory located?
A: Our production facility is based in Nanjing, China. 3. Q: What is your delivery time?
A: Our standard lead time is within 20 working days. However, the
exact timeframe may vary depending on the total order quantity and
specific design requirements. 4. Q: What is your accepted trade term?
A: We typically quote with EXW or FOB terms, but other trade terms
are also negotiable based on customer needs. 5. Q: Can you produce according to customer designs?
A: Yes, we offer comprehensive customization services and have
extensive experience in manufacturing shelves based on
client-provided designs. 6. Q: Do you work with different materials for your shelves?
A: While our primary material is metal, we are also experienced in
incorporating other materials such as wood, titanium alloy,
acrylic, and glass for specific components or display solutions. 7. Q: What is the difference between a main rack and an add-on
rack?
A: The key difference lies in the upright frame structure. A main
rack serves as the starting unit and includes two uprights, while
an add-on rack is an extension unit that connects to the main rack
and requires only one upright. For instance, a 10-bay run against a
wall would consist of 1 main rack plus 9 add-on racks. 8. Q: What is your standard packing method?
A: Our standard packing involves flat-packing the shelves with
protective materials such as air bubble film or stretch wrap, then
securing them in export-grade cartons. We can also accommodate
special packaging requests, such as wooden crates, upon customer
requirement. | 
