Frequently Asked Questions
Q1: Are you a trading company or manufacturer?
A: We are original manufacturers with more than 20 years experience
in optoelectronic LED displays (7 Segment LED display, 4 Digit LED
display, SMD LED Display, Dot matrix LED Display, Arrow LED
display, Custom Design LED Display, LED light bar, and more).
Q2: What are your main products?
A: Our main products include 7 Segment LED display, SMD LED
Display, Dot matrix LED Display, Arrow LED display, Custom Design
LED Display, LED light bar, Through hole LED, SMD LEDs, LED
Backlights, and more.
Q3: What is your MOQ?
A: Our MOQ is 1000 pieces. We can also accept sample orders and
small orders with quantities less than our MOQ.
Q4: Before placing an order, can I get samples for testing?
A: Yes. We can provide 5-10 free samples for your testing, but the
freight cost will be borne by the customer.
Q5: How long is your delivery time?
A: Delivery time: About 10-20 days, depending on order quantity and
raw materials. For urgent orders with available raw materials, we
can adjust our production plan to complete within 7-10 days.
Q6: What are your payment terms?
A: We accept bank transfer, T/T, Western Union and PayPal for small
amounts. Payment method details are negotiable.
Q7: Can you quote FOB prices?
A: Yes. We can quote prices based on incoterms EXW, FOB, CIF, DDP.
Q8: How can I get your catalogue and price list?
A: Please provide your email address or contact us directly through
our website for our catalogue and price list.
Q9: Can I negotiate prices?
A: Yes, we may consider discounts for bulk orders.
Q10: How much are the shipping charges?
A: Shipping charges depend on shipment size and shipping method. We
will provide charges upon request.
Q11: Can you do custom design products?
A: Yes, OEM & ODM services are available. We can customize sizes,
LED colors, and functional icons according to your requirements.
Q12: If I send my design, will you keep it confidential?
A: Yes, we will not show or sell your design to others without your
authorization.
Q13: What is the sample lead time for customized products?
A: Sample lead time is approximately 20-25 working days after
receiving mold cost and mold drawing approval from customers.
Q14: What are your shipping methods?
A: We usually ship by DHL, FedEx, UPS, EMS, by air, or by sea. You
can choose the method that works best for you.
Q15: How do you ensure product quality?
A: We are ISO 9001 QMS certified manufacturers with over 20 years
of experience. We conduct twice 100% testing of all products before
shipment.
