Q1: Where can I get product & price information?
A1: Send us inquiry e-mail, we will contact you once we received
your mail.
Q2: Can I get samples before mass production? And how long it will
take to get the samples?
A2: Absolutely yes. Depends on your specific items, within 3-7 days
generally.
Q3: What kinds of information do you need for quote?
A3: Please provide the product drawings in STEP, IGS or PDF.
Q4: What's the payment terms?
A4: We charge 50% as payment deposit, when the goods is prepared,
we shoot photos or videos for your check and then you can pay the
balance. For small amount, we accept Paypal, commission will be
added to the order. For big amount, T/T is preferred.
Q5: How to deliver the goods?
A5: We deliver the products by courier company.
Q6: What should I do if I have no drawings?
A6: Please send your sample to our factory, then we can copy and
provide you better solutions. If send us pictures or drafts with
dimensions(Length, Hight, Width), CAD or 3D file will be made for
you.
Q7: Will my design be safe after sending to you?
A7: Yes, we will keep them well and won't release to the third
party without your permission.
Q8: Is it possible to know the operation status of my products
without visiting your company?
A8: We will offer a detailed production schedule and send weekly
reports with digital pictures and videos which show the machining
progress.
Q9: Will you refund the poor quality goods?
A9: We won't take risk to produce poor quality products. Meanwhile,
we manufacture good quality products til you are satisfied.
