FAQ:
1. Q: Order process
A:PO is placed by clients → PI is issued by Formike → Payment by
clients → Lead time is
confirmed by Formike → Shipping instrction by Clients → Delivery →
Cargo tracking →
Receipt of cargo
2. Q: Lead time ( after payment is confirmed)
A: Sample: 1-10 working days
Volume: 3-60 working days
3. Q: Payment
A: T/T , Western union, L/C, Credit card, and Cash
4. Q: Warranty
A: 12 months warranty ( Please find more details via our datasheet
by item of Limited Warranty)
5. Q:RMA Process
A:Claimed by cliens with photos or videos → Sales rep of Formike
confirm if have questions
→ Sales rep issue RMA No to clients if confirmed by QA → Return to
Formike → Formal
report after goods received by Formike → Clients confim the
analysis report → Proceeding
as per the Report both agreed
6. Q:Notes
A:Please check both appearance and function of products prior to
installation.
Any damage caused by improper use or unprofessional installation is
not covered under warranty.
Pre-sales service :
1. Our team design and make solutions based on different
requirements from different customers.
2. We provide 24-hours service,and every message you quote inquiry
will be replied within 12 hours.
After-sales services:
1. We provide customer service through Skype, phone or email,
supply you video or drawing to solve problems.
2. We provide remote control service through internet to achieve
real time service, which will short time of solving problems.
3. We have professional engineer customer to keep fastly reply.
