Q: What is the lead time for samples and mass production?
A: The sample lead time is around 3-7 days, and the mass production
lead time is about 2-3 weeks.
Q: How do you ship the goods?
A: Shipping methods depend on customer demands. Full containers can
be shipped by vessel, while small order volumes and urgent orders
can be shipped by air freight or international couriers.
Q: Where is your company located?
A: Our company and factory are located in Shenzhen, China.
Q: Can we arrange a visit to your factory?
A: Yes, of course.
Q: Can you provide customized products according to our
requirements?
A: Yes, of course.
Q: Do you test all your products before delivery?
A: Yes, we conduct 100% testing and provide a test report before
delivery.
Q: What is the delivery time for your items?
A: The normal delivery time is 10-30 days, depending on the order
size, quantity, and configuration.
Q: What payment terms and price terms do you accept?
A: We accept T/T, L/C, and other payment terms. We can accept EXW,
FOB, CFR, CIF, DDU, and other price terms.
Q: What after-sales service do you provide?
A: We provide 24 hours' technical support online via email, phone,
video, etc.
Q: How many countries have you exported to, and how do you
establish long-term relationships and cooperation?
A: We have exported to over 30 countries in Asia, Middle East,
Africa, Europe, North America, South America, etc. We offer good
quality, service, and price to ensure customer satisfaction,
treating our customers as friends and helping them solve problems.
