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Frequently Asked Questions

Find quick answers to common questions about sourcing, payments, logistics, and more.

B2B Trade Knowledge 3 Q&A
What certifications should I look for? (CE, RoHS, ISO)
How to protect intellectual property when sourcing from China?
What are the most common B2B trade terms?
Inquiry & Communication 6 Q&A
What if a supplier doesn't reply?
Can I communicate with multiple suppliers at once?
What information should I include in my inquiry?
How long does it take to get a response?
How to write an effective RFQ?
How to send an inquiry to a supplier?
Orders & Transactions 4 Q&A
What are Incoterms? (FOB, CIF, EXW explained)
What is MOQ and how to negotiate it?
What are common payment terms in B2B trade?
What is the typical ordering process?
Platform Overview 4 Q&A
Do I need to register an account?
Is it free to use?
How does the platform work?
What is himfr.com?
Products & Categories 3 Q&A
Can I customize products according to my requirements?
Can I request products not currently listed?
What product categories are available?
Quality & After-Sales 4 Q&A
What is the typical warranty period?
How to handle quality disputes with suppliers?
What to do if I receive defective products?
How to ensure product quality before placing a large order?
Shipping & Logistics 3 Q&A
What documents are needed for import?
Who handles customs clearance?
What shipping methods are available?
Suppliers & Verification 5 Q&A
How to distinguish between manufacturer and trading company?
Can I visit the supplier's factory?
How to evaluate a supplier's reliability?
What does the "Verified Supplier" badge mean?
How are suppliers verified on himfr.com?