Orders & Transactions
What is the typical ordering process?
The ordering process in B2B trade follows a well-established sequence that has evolved over decades of international commerce. While specific details vary by product, supplier, and order complexity, the general flow looks like this:
- Inquiry & Quotation — You send a detailed RFQ; the supplier responds with pricing, lead time, and terms. This back-and-forth may take several rounds to reach agreement.
- Sample Confirmation — For most orders (especially new supplier relationships), you'll request and evaluate product samples before committing to bulk production. Sample costs and shipping are typically borne by the buyer.
- Proforma Invoice (PI) — Once specs and pricing are agreed upon, the supplier issues a Proforma Invoice detailing product descriptions, quantities, unit prices, total amount, payment terms, delivery timeline, and shipping terms.
- Deposit Payment — The standard arrangement is 30% deposit upfront to initiate production, with the remaining 70% paid before shipment (after production is complete and inspected).
- Production — The supplier manufactures your order. Production time varies by product complexity and order size, typically ranging from 15 to 45 days.
- Quality Inspection — Before final payment, arrange for quality inspection (either personally, through a representative, or via a third-party inspection service).
- Balance Payment & Shipping — After successful inspection, pay the remaining balance. The supplier then arranges shipment according to agreed Incoterms.
- Customs Clearance & Delivery — Goods arrive at your port/destination and go through customs clearance before final delivery.
Important: Never skip the inspection step for large orders. Paying the final balance before verifying production quality is one of the costliest mistakes new importers make. Always include inspection provisions in your purchase agreement.