Interact-Interactive Voice Response Software (Ivr)

Interact-Interactive Voice Response Software (Ivr)

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description :

INTERACT provides new and enhanced inbound contact features that dramatically improve customer contact and agent productivity in any industry vertical, by maximizing the resources and skill sets. Application is capable of disseminating any information stored in any standard database through touchtone or speech. By using InterAct inbound features including Screen Popups, Speech Recognition, Skills Based Routing, Virtual Hold Queue, Service Level Alerts and Call Blending, Fax on Demand any organization can achieve objectives of high levels of customer service and responsiveness with a minimum of resources. The basic IVR can be upgraded to serve more clients by increasing the hardware like 4 port dialogic cards to eight or more ports OR by changing over from Modem based solution to dialogic based solution. All the voice files required for the IVR operation are created and updated at Nexsus Techno Solutions Pvt. Ltd.The voice quality, diction, and uniformity is maintained by professional studio recordings with the help of diction artist. Multiple language selection enable client to get IVR in multiple languages. Interact is flexible and compatible enough to utilizes the industry standards to ensure compatibility with existing infrastructureThe Centralized IVR feature enables Companies having their operations spread across the country and serves their clients through one centralized system. The basic IVR can be upgraded to Tele-trading software with voice recognition facility. This translates InterAct into a true differentiated Product, which will be the best tool for ROI with immediate effect.